Revenue Services Representative – Duke Energy Hiring

Website Duke Energy

Job Description:

More than a career – a chance to make a difference in people’s lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you’ll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Job Responsibilities:

  • Requires knowledge of the organization, products, and/or services.
  • May answer inquiries and resolve problems.
  • Performing similar or lesser skilled work.
  • Coordinates with other groups/departments to resolve issues to meet customer expectations.
  • May respond to internal or external customer inquiries.
  • Accepts and resolves routine issues from other sources.
  • Requires ability to navigate computerized data entry systems or other relevant applications.
  • Uses computerized systemsfor tracking, information gathering, data corrections/workfiles and/or troubleshooting.
  • Analyzes all available data and resources to take action and correct or resolve routine situations.

Job Requirements:

  • Ability to work together as a team and support Revenue Services initiatives.
  • Maintain composure in demanding and difficult situations.
  • Ability to actively listen while entering detailed customer information.
  • Multi-task oriented with the ability to work efficiently in stressful situations.
  • Ability to adapt well to process and Technology changes.
  • Ability to read instructions/documents and comprehend the context then execute the details.
  • Ability to use good time management skills to fulfill tasks.
  • Demonstrate problem solving skills.
  • Demonstrates effective communication skills (both oral and written).
  • Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.).
  • Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction.
  • Interacts well with both internal and external customers.
  • High School Education or Equivalent.
  • At least one year of Customer Service experience.

Job Details:

Company: Duke Energy

Vacancy Type: Full Time

Job Location: Cincinnati, OH, US

Application Deadline: N/A

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