Emaar UAE Careers – Valet Operations

Job Description:

• The Valet Operations function ensures that the Valet Parking Operations provides the best service & delights the Customer. The Standard Operating procedure (SOP’s) maintained/ enhanced in the department to ensure the highest level of Customer service with adherence to all laid down timelines.

Job Responsibilities:

• Revenue – All Locations.
• On Time car retrieval (in Minutes)
• Committed to the continuous improvement of the organization and a willingness to adopt new working methods and participate in quality initiatives designed to achieve professionalism.
• Mystery Shopping/JD Powers Service Score
• Build good relations with clients on senior Management level. Have regular formal meetings regarding operational challenges / enhancements required and document it. Ensure commitments are delivered.
  # of Accident Vs Fleet covered.
• Events Revenue.
• Manage and coordinate the operational activities for assigned functional areas/regions (Emaar Malls / EHG).
• Ensure all incidents/ accidents if any are reported, resolved, documented & records always updated.
• Regular visits on assigned zone / region, spot checks for revenue and service delivery.
• Coach, Mentor, Counsel employees & ensure Staff retention is maximized thereby causing decrease in attrition.

Qualification & Experience:

• 05-08 years of experience in Guest Service/ Hospitality industry.
• 03-05 years of Valet Experience.
• Degree from a recognized University in Logistics, Management, Marketing or Business preferred.

Job Details:

Company: Emaar Properties

Vacancy Type: Full-time

Job Functions: Administrative

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

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