Royal Mail Job Vacancies – Advanced Customer Services

Website Royal Mail

Job Description:

From dropped rubber bands, missed deliveries, complaints, delivery whereabouts and everything in between, you’ll be the first point of contact for customer queries, providing a first-class service, driving overall customer satisfaction by delivering an excellent customer experience.

Job Responsibilities:

  • Provide an excellent quality service to our customers
  • To Handle all customer interactions with Care – delivering an exemplary service always
  • Drive overall customer satisfaction by providing an excellent customer experience
  • High responsiveness/clear ownership of issues managed through to resolution
  • Be proactive and pre-emptive with customers, demonstrating our customer focus commitment
  • To work as part of a highly motivated customer service team, dealing with calls from our customers and taking actions to answer queries quickly and efficiently, resolve problems and deal with complaints professionally
  • Effectively deal with telephone, email, white-mail, complaints and general queries (as relevant to each campaign)
  • To communicate professionally with internal/external contacts – adapting responses to appropriate styles
  • Input data quickly and accurately whilst navigating our multi-systems

Job Requirements:

  • Working in a fast paced, modern call centre, you’ll successfully manage multiple customer enquiries via telephone, email, livechat, white mail and investigate complaints whilst always striving to offer a first-time resolution.
  • You’ll love talking to customers and have a talent for building relationships over the phone.
  • You’ll be confident using various IT packages and have an eye for detail as you’ll be inputting information on numerous systems simultaneously.

Qualification & Experience:

  • Experience working in a call centre environment handling complaints is desirable.

Job Details:

Company: Royal Mail

Vacancy Type: Full Time

Job Location: Liverpool, England, UK

Application Deadline: N/A

Apply Here